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Blackberry service books – What does “What”?

Service books in Blackberry – Why I do need to know about service book in Blackberry?

RIM defines a service book as “A service book contains information that configures how your BlackBerry smartphone interacts with the BlackBerry® Infrastructure. It also turns on specific services for your BlackBerry smartphone. The selection of service books on your BlackBerry smartphone depends upon the features provided by your wireless service provider and the IT policies set up by your organization”

Have you ever had a user complaining his calendar is not syncing, contacts not updated, unable to resolve names in GAL while composing an email? Think service book for rescue. If you can’t re-produce the same behavior in another device, you need to delete the service book and have it resent from the server and then reboot the BB device.

1. In the device options, click Advanced Options.

2. Click Service Book.

3. Highlight the service book – Desktop [ALP] or BlackBerry [ALP]*

4. Click the trackwheel or menu button

5. Click Delete.

When you delete the service book, make a point to resend the service book from the BB server.

To resend a service book, find the user in Blackberry manager, right click and say “Resend service book”.

Below are the service books related and their respective functionality. For Example, if my contacts are not synchronizing, I would delete the service book named as Desktop [ALP] or BlackBerry [ALP] as indicated below.

Service Book Functionality
5 Click [BrowserConfig] Contains settings that are used by the E-mail Settings icon to create a new BlackBerry® Internet Service account or maintain an existing one.
5 Click [IPPP] or 5 Click [WAP] Contains routing information that is used by the E-mail Settings icon for BlackBerry Internet Service accounts.
Browserconfig for IPPP [BrowserConfig] Contains settings for the BlackBerry Internet Browser Service such as a preconfigured homepage or bookmarks.
IPPP for BIBS [IPPP] Contains information about BlackBerry Internet Browser Service routing information.
Desktop [ALP] or BlackBerry [ALP]* Contains information that is required to perform wireless Global Address Book searches.
Desktop [BBIM] or BlackBerry [BBIM]* Contains the record information that is used to send instant messages with an enterprise instant messaging service such as Microsoft® Live Communications Server.
Desktop [BrowserConfig] or BlackBerry [BrowserConfig]* Contains settings for the BlackBerry® Browser such as preconfigured homepage or bookmarks.
Desktop [CICAL] or BlackBerry [CICAL]* Contains information that is required for BlackBerry wireless calendar operations.
Desktop [CMIME] or BlackBerry [CMIME]* Contains information that is required to send messages and perform functions such as wireless email message reconciliation.
Desktop [IPPP] or BlackBerry [IPPP]* Contains information that is required to use and browse the Internet using the BlackBerry® Mobile Data System (BlackBerry MDS).
Desktop [SYNC] or BlackBerry [SYNC]* Contains information that is used to wirelessly synchronize organizer databases and to wirelessly backup and restore BlackBerry smartphone data.

Note: The BlackBerry smartphone must be running BlackBerry® Device Software 4.0 or later and be connected to a BlackBerry® Enterprise Server software version 4.0 or later.

Provisioning [Provisioning] Contains information that is used to turn on or off the Enterprise Activation icon for BlackBerry Device Software 4.0 and later.
MMS Transport [WAP] Contains information that is required to send Multimedia Messaging Service (MMS) messages over Wireless Application Protocol (WAP) 1.x.
MMS Transport [WPTCP] Contains infromation that is required to send MMS messages over WAP 2.x.
MMS client [MMS] Contains information regarding the wireless provider’s MMS settings.
WAP Browser [BrowserConfig] Contains settings for the WAP Browser such as a preconfigured homepage or bookmarks.
WAP Transport [WAP] Contains information that is required to connect to a wireless provider’s WAP 1.x gateway.
WAP2 Transport [WPTCP] Contains information that is required to connect to a wireless provider’s WAP 2.x gateway.
WAP Push Config [WAPPushConfig] Contains information that is used to setup a WAP-push connection on a BlackBerry smartphone for WAP dependent applications and is also used for new MMS message notifications sent using WAP Push.
Web Client [CMIME] Contains information that is required to send messages and perform functions such as wireless email reconciliation with the BlackBerry Internet Service 1.8.

Note: BlackBerry Internet Service 1.8 is no longer available and has been replaced by the BlackBerry Internet Service 2.x.

Yahoo Messenger [YHO] Contains the record information that is used to send instant messages using the Yahoo!® Messenger client.

Note: This service book is available from the wireless service provider.

<Retail_Instant_Messaging_Application> [BBIMConfig] Contains configuration and carrier information for a retail instant messaging application and is also used in the creation of the [KEYNOGO] service book.
<Retail_Instant_Messaging_Application> [BBIM] Contains information that is required for sending instant messages with a retail instant messaging application.
<Retail_Instant_Messaging_Application> [KEYNOGO] Contains information that is used for the encryption and decryption of instant messages that are sent using a retail instant messaging application.

For example, the algorithm used by Google Talk™ is Advanced Encryption Standard (AES) 256 bits.

<your_email_address> [CMIME] Contains information that is required to send email messages and perform functions such as wireless email reconciliation with the BlackBerry Internet Service.
<your_email_address> [CICAL] Contains information that is required for BlackBerry wireless calendar operations with the BlackBerry Internet Service running BlackBerry Device Software 4.2 or later.


Meera Nair

Team@ MSExchangeGuru.com

10 Responses to “Blackberry service books – What does “What”?”

  1. Anand Kumar Deva Says:

    Thanks Meera, cool…

  2. Sunder Rajan Says:

    Cool I never knew that.. Thanks Meera for posting this article…I am sure RIM would have never posted such an article for BB users.

  3. Shyam Says:

    Very nice to know…about service books in this blog..wanted some more blogs on BES 5.2 and 5.0,both client end issuea and server end issue.or else send me the links.

    Thankyou,

    / Shyam

  4. No WiFi with de-commissioned Bold - BlackBerry Forums Support Community Says:

    […] voice and no BB data, to don't have much of anything. For more info on service books, read here: Blackberry service books __________________ –>>BB FAQ –>>Stinsonddog's Tip Site! –>>Twitter […]

  5. keeley Says:

    please please please help me, i cant use bbm on my phone at the moment, plus i cannot delete it on the menu or on the app world, I’ve tried rebooting taking the battery out and replacing it and it still won’t work plus i have a netbook so cannot install the cd on the desktop is there a shortcut or other way to delete bbm and redownload it to start again and use it.

  6. DANIEL Says:

    I erased all the service books than I reboot the device and I could navigate normally

  7. franco Says:

    how do i install the srvice books i want my phone to show via blackberry on facebook

  8. Blackberry cical | Cemenco Says:

    […] Blackberry service books – What does “What”? « MSExchangeGuru …Service books in Blackberry – Why I do need to know about … […]

  9. Ruth Dotterer Says:

    Hi I wanted to let you know I loved reading your blog.

  10. Diwan Singh Says:

    but where i can get these service books….please tell me

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