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Exchange 2010 EMC does not open and event 1000 is logged in the application log

The resolution for this issue was pretty easy but took me a while to isolate.

EMC crashes the moment you open it with the following error:

The Following error occurred when getting user information For ‘MSExchangeGuru\Admin’: Processing data For a remote command Failed with the Following error message: The Windows Remote Shell cannot process the request; the selector value E456dh4s-7D4A-5A3D-A2D3-B2D4A2D4C2A2D4D3D2D446 specified in the request was not Found. For more Information, see the about_Remote_Troubleshooting Help topic.

Additionally, the following error event got logged in the application log:

Log Name: Application

Source: Application Error

Event ID: 1000

Level: Error

Computer: EXCH


Faulting application xxxx.exe, version 7.0.6002.18005, time stamp 0x49e03432, faulting module kernel32.dll, version 6.0.6002.18005, time stamp 0x49e041d1, exception code 0xe053534f, fault offset 0x00000000000176fd, process id 0x%9, application start time 0x%10.


This happened because someone started an ExTra trace which was running and creating *.etl output. If you would have played with ExMon in the past or have ran calendar tracing with Microsoft PSS, you would be familiar with *.etl outputs.

All I did was to search for a file called “EnableTraces.Config” and found it in the root of the C Drive.

Safely “Delete it” and open EMC. It will open up just fine.


Ratish Nair
MVP Exchange
Team@ MSExchangeGuru

One Response to “Exchange 2010 EMC does not open and event 1000 is logged in the application log”

  1. jake Says:

    You are a life saver. Thank you very much.


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