Exchange ActiveSync Users on IOS: Update 7.1.2 Needs Hard Reset
Apple released a new update 7.1.2 for IOS devices on June 30, 2014. Below is the link to know more about the changes in it.
All Iphone and Ipad users will be getting an alert that update is available to install.
And some of will try to install it.
So I wanted to share the issue with this IOS update which I faced on my Iphone 5.
When I click on to install, it had verified the required free storage on the phone and download the update.
Then installed the update.
Issue: Now while restarting the phone it got stuck around 80% for 30 minutes and continued and never completed.
Normally we should be done in 5-15 minutes depends on the device speed and storage.
Finally the Iphone never came up for 2 hours and I had to do a power hard reset. Remember the reset button on the old computers.
Resolution: So how to do the power hard reset. If you have done it then you know how to do power hard reset but if you have not done then check the video link below. We have to press power button + home button for 10 seconds when you see an apple logo on your phone.
Disclaimer: Video link is just attached to show how to do the power hard reset and there is no other motive for it.
Apple forum link: https://discussions.apple.com/thread/6426550?start=15&tstart=0
IOS 7.1.2 should not be installed until we see a revised version.
Microsoft Solutions Architect | Exchange Server