Skype for business – Analyze client logs using Snooper
For troubleshooting Skype for business client-side issues you should collect client logs and analyze them.
The main tool for analyzing the client logs is snooper which can be downloaded as a part of skype for business debugging tools.
Then start the snooper > File > open > choose the client log file with name “Lync-UccApi-0.UccApilog”
You should have the following screen
For easier troubleshooting you can open messages bar and use the toolbar for more options:
The most useful option is “show call flow window” which will get al messages related to the same session to be easier on track as following:
Then if you check any message on the call flow, the detailed message will be appear for you.
Ratish Nair
Microsoft MVP | Office Servers and Services
Team @MSExchangeGuru
